Our guarantee is that all of our products are as described and that all photos are of the actual product in our shop. If you receive your item and we have made an error we will suck up the loss and not take up your time in asking you to return it. We will only ask for a photo to confirm the problem. If you buy an item and you have made an error in the length or gauge please understand that because of the nature of the jewelry we can not take a return.
All orders are shipped with tracking so that you can see once your purchase is on it's way.
We are piercers that have created most of the products on this site. Our experience is available to you in online chat or via email. Don't be shy, ask away :)